Warranty Policy & RMA Service

Applicable to production quality and quantities

Warranty

We warrant that all products will be free from defects in material and workmanship for a period of 12 months from the invoice date.

We provide an additional 1-month grace period to cover shipping time, resulting in a total warranty period of 13 months.

An intact barcode label on the back side of product is required for warranty service. Lost or damaged labels void the warranty.

Standard Service

DOA (Dead On Arrival)
- The Product that is over Product Specification or Incoming Inspection Standard (IIS) of product
- Reject by customer’s IQC (Incoming Quality Control) inspection base on IIS of product to notify us within 10 working days
- After 10 working days, the products will be deemed to be accepted by Customer, and then we will accept RMA request only
RMA (Return Material Authorization)
- 13 months of warranty period which commencing from the date of goods been shipped out from us
- For out of warranty products which have been charged and repaired by us
- The warranty will continuous from the date of goods been returned by us
- NG product will be free repaired or replaced if the defect is caused by us
- NG product will be charged if they are out of warranty period and Customer would like to repair it
- Send request to us if you need to run RMA to understand the process with us. Here you can download the Download RMA Request Form (Excel file) with the product information and return to us.
- If we find the following items, the NG product will be treated as Customer’s duty to be charged even it’s in warranty period:
  - Product has been disassembled by Customer
  - Removed any parts of EPD (E-Paper Display) product
  - The barcode label is missed
  - Damaged caused by obvious force or misuse
Repair and replacement
- We will repair or replace the returned product within the turn around of 30 days for each returned lot less than 50 pieces
- Excluding the time of transportation
- For DOA, we will bear two ways freight cost for DOA returns
- For RMA, we and the Customer will bear one-way freight cost for the goods

Precautions

In order to keep the performance of EPD, please store EPD in controlled environment. The conditions are :
- For monochrome series: Temperature range is 15ºC to 35ºC, and humidity range is 40%RH to 60%RH.
- For 3-colors series: Temperature range is 15ºC to 35ºC, and humidity range is 45%RH to 65%RH.
Please check product specification before using
EPD modules are fragile; please handle with care
EPD is an electronic product, please protect it with ESD solution
Please refer to Pervasive Displays_EPD handling and ESD precaution in details