We guarantee that all products are free from the defects in both materials and workmanship that caused by us for 12 months which commencing from the date of goods been shipped out from our warehouse (we refer to shipping date is the invoice date).
We don’t only provide 12 months of basic warranty period but also the extra 1 month warranty period for customer to cover the transportation time and any additional situation. In other words, we provide customer total 13 months of warranty period for all our products.
The barcode number of product refers to our system for warranty management. In case barcode label is lost or damaged by customer, we will treat it as an out of warranty product.
DOA (Dead On Arrival)
The Product that is over Product Specification or Incoming Inspection Standard (IIS) of product
Reject by customer’s IQC (Incoming Quality Control) inspection base on IIS of product to notify us within 10 working days
After 10 working days, the products will be deemed to be accepted by Customer, and then we will accept RMA request only
RMA (Return Material Authorization)
13 months of warranty period which commencing from the date of goods been shipped out from us
For out of warranty products which have been charged and repaired by us
The warranty will continuous from the date of goods been returned by us
NG product will be free repaired or replaced if the defect is caused by us
NG product will be charged if they are out of warranty period and Customer would like to repair it